Is the production facility reliable?
The facility is ISO 13485-certified with vertically integrated production, ensuring clinical-grade quality from materials to assembly. With over 15 years of expertise, the solutions are CE/MDR-compliant and validated through triple-stage clinical testing and rehabilitation partnerships.
What is the process for OEM & ODM services?
We transition from concept to branded product in 30 days: 10 days for precision design (casing and architecture) and 20 days for medical-grade production with rigorous quality checks. This process has helped many brands speed up time-to-market by 40%.
What certifications do the products hold?
All equipment meets ISO 13485 standards and complies with CE and MDR regulations, ensuring high standards for clinical safety and international market compliance.
What is the expected delivery time?
Order processing and testing take 1-3 days. Shipping typically takes 3-9 days depending on location: 3-7 days to the U.S., 5-9 days to Europe, and 2-4 days to Southeast Asia. Total delivery time is usually within 5-12 working days.
What kind of warranty is provided?
We offer a 1-year warranty on the host machine and 6 months on spare parts. We provide lifelong technical support and will send free replacement parts within the warranty period to resolve any operational issues.
What payment methods are accepted?
Accepted methods include T/T (Bank Transfer), Credit Card, PayPal, Apple Pay, and Klarna. All available methods are listed on the secure payment link provided during the order process.