Q1: How to buy your products?
You can place an order directly through our online platform or contact our sales team for assistance. They will confirm details such as configuration and shipping to guide you through the entire process.
Q2: What are the available payment modes?
We accept various payment methods including T/T Bank Transfer, Trade Assurance Service, Western Union, Money Gram, L/C, and Cash.
Q3: What is the delivery time and shipping method?
Lead time is generally within 1 week for stocked items. We offer worldwide shipping via express, air freight, or sea freight. Door-to-door services including customs clearance are available for many countries.
Q4: What does your after-sale service include?
We provide at least a one-year warranty (excluding consumables). Our engineers offer lifetime technical support. During the warranty, repairs and fault parts are free; thereafter, parts are provided at cost.
Q5: How are transactions secured?
As a professional medical group with numerous government certifications and verified premium supplier status, all transactions are 100% guaranteed. we aim to provide safe payment ways and quality products globally.
Q6: Are OEM/ODM services available?
Yes, both OEM and ODM services are available to meet specific customization requirements for international clients.